Refund Policy

At Rose Thobe, we value our customers and strive to provide high-quality garments and excellent service. If you are not fully satisfied with your purchase, we offer a refund and exchange policy under certain conditions. Please read our policy carefully before making a purchase.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The item must be unused, unwashed, and in its original condition with tags attached.
• The item must be returned within 7 days from the date of delivery.
• The item must be in its original packaging without any alterations or damage.
• Custom-made, altered, or personalized items are not eligible for refunds.
• Items purchased on sale, clearance, or during special promotions are non-refundable.

2. Non-Refundable Items

We do not offer refunds for the following:

• Custom-made, tailored, or personalized dresses.
• Items that have been worn, washed, altered, or damaged by the customer.
• Items purchased with a discount code, on sale, or as part of a promotional offer.
• Items returned without prior approval from our customer service team.

3. Return & Refund Process

Step 1: Request a Return

• To initiate a refund request, contact our customer support team at [your email] within 7 days of receiving your order.
• Provide your order number, item details, and reason for the return.
• Once your request is reviewed, we will provide you with return instructions.

Step 2: Ship the Item

• Items must be securely packaged to prevent damage during transit.
• The return shipping cost is the customer’s responsibility, except in cases of defective or incorrect items.
• We recommend using a trackable shipping service to ensure the safe return of your item.

Step 3: Inspection & Refund Processing

• Once we receive your return, we will inspect the item within 3-5 business days.
• If your return is approved, a refund will be issued to your original payment method within 5-10 business days.
• Shipping fees are non-refundable.

4. Exchanges

• Exchanges are allowed for size issues or damaged items.
• If you received a defective or incorrect item, we will cover the return shipping costs.
• Exchanges must be requested within 7 days of receiving the item.

5. Damaged or Defective Items

• If you receive a damaged or defective product, please contact us within 48 hours of receiving the item.
• Provide clear photos of the issue and your order details.
• We will arrange a replacement or provide a full refund if the claim is valid.

6. Late or Missing Refunds

• Refunds may take 5-10 business days to reflect in your account.
• If you haven’t received your refund, please check with your bank or payment provider.
• If the issue persists, contact us at [your email] for assistance.

7. Order Cancellations

• Orders can be canceled within 24 hours of placement for a full refund.
• Once an order is processed or shipped, it cannot be canceled.

8. Contact Us

For any refund-related inquiries, please contact us:

Email: info@rosethobes.com

We are here to assist you and ensure a smooth and hassle-free shopping experience.