Terms and condition

Welcome to Rose Thobe. These terms and conditions outline the rules and regulations for using our website and purchasing our products. By accessing our website and placing an order, you agree to comply with these terms. If you do not agree with any part of these terms, please do not use our website.

1. Definitions

• Company refers to Rose Thobe.
• Website refers to https://www.rosethobes.com/.
• User refers to any person who visits, browses, or makes a purchase from our website.
• Products refer to Palestinian thobes, bridal gowns, evening wear, and other fashion garments offered on our website.
• Services refer to all features, functionalities, and transactions available on our website.

2. General Terms

• By using our website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.
• We reserve the right to modify, suspend, or discontinue any aspect of our website at any time without notice.
• Prices, product availability, and promotions are subject to change without prior notice.

3. Account Registration

• To place an order, you may be required to create an account by providing accurate personal information.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• We reserve the right to terminate or suspend accounts suspected of fraudulent activities or violations of these terms.

4. Orders and Payments

4.1 Placing an Order

• All orders placed through our website are subject to acceptance and availability.
• We reserve the right to cancel or refuse any order at our discretion.
• Once an order is placed, you will receive an email confirmation with your order details.

4.2 Pricing and Payments

• All prices are listed in USD (or your local currency) and include applicable taxes unless stated otherwise.
• We accept payments through credit cards, debit cards, PayPal, and other secure payment gateways.
• Payment must be completed before we process and ship your order.

4.3 Order Cancellation

• Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible.
• If an order has already been processed or shipped, it cannot be canceled.

5. Shipping and Delivery

• We offer shipping to various locations Shipping costs will be calculated at checkout.
• Delivery times depend on your location and shipping method chosen at checkout.
• Delays may occur due to customs clearance, unforeseen circumstances, or high-demand seasons.
• We are not responsible for incorrect shipping addresses provided by the user. Please ensure your shipping details are accurate before placing an order.

6. Returns and Exchanges

6.1 Return Policy

• We accept returns for eligible items within 7 days of receiving your order.
• Items must be unused, unwashed, and in their original packaging with tags attached.
• Custom-made or altered items cannot be returned.

6.2 Exchange Policy

• Exchanges are allowed for size or defect issues within 7 days of receiving your item.
• Customers are responsible for return shipping costs, except in cases where the item was damaged or defective upon arrival.

6.3 Refunds

• Refunds will be processed once the returned item has been received and inspected.
• Refunds are issued in the original payment method and may take 5-10 business days to reflect in your account.
• Shipping fees are non-refundable.

7. Custom Orders

• Custom or made-to-measure garments are non-refundable and non-returnable.
• Once an order is confirmed for a custom design, it cannot be modified or canceled.
• Measurements provided by the customer must be accurate, as we are not responsible for incorrect sizing due to incorrect details.

8. Intellectual Property

• All content on this website, including images, logos, text, graphics, and designs, is the property of Rose Thobe and is protected under copyright laws.
• Users may not copy, distribute, or reproduce any content from our website without prior written consent.

9. User Conduct

By using our website, you agree:

• Not to use our website for any illegal activities or fraudulent purposes.
• Not to upload, post, or distribute any offensive, misleading, or harmful content.
• Not to attempt to hack, damage, or disrupt our website or services.

Any violation of these rules may result in account suspension or legal action.

10. Limitation of Liability

• We strive to ensure that all product descriptions, images, and pricing are accurate, but errors may occur.
• We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
• Our total liability for any claims related to our products or services shall not exceed the amount paid for the purchase.

11. Privacy Policy

• Your personal data is collected and processed in accordance with our Privacy Policy.
• We do not share or sell your information to third parties without your consent.
• By using our website, you consent to our data collection practices.

12. Governing Law

• These Terms & Conditions are governed by and construed in accordance with the laws of the United States.
• Any disputes arising from these terms shall be settled in the courts of Illinois.

13. Changes to Terms and Conditions

• We may update these Terms & Conditions at any time. Changes will be posted on this page with the last updated date.
• Continued use of our website after any modifications constitutes acceptance of the updated terms.

14. Contact Us

For any questions or concerns regarding these Terms & Conditions, please contact us at:

📧 Email: info@rosethobes.com